How Do I Return an Item?
At ALTJOSEPHJACOBS LLC, we want to make the return process as simple and convenient as possible. If you need to return a purchase, please follow the return instructions provided through our website. To begin your request, enter your order information, including your order number and the email address associated with your purchase, then submit your return request.
After your request has been submitted, follow the instructions provided during the return process and select the products you would like to send back. Once your return request has been reviewed and approved, you will receive a confirmation email containing the necessary return instructions, including shipping details and any additional requirements needed to complete your return.
What Items Are Eligible for a Refund?
Customers may request a return within 14 days from the date the order is delivered. To qualify for a refund, all returned products must meet the required return conditions. Items must be unused, unworn, and remain in their original condition with the original packaging included.
For clothing and apparel products, items must not have been washed, worn, altered, or damaged. Products should be returned in the same condition as when they were received, including any original tags, accessories, or packaging materials where applicable.
Certain promotional items, complimentary gifts, and free products included with an order are not eligible for return or refund. If a returned order contains promotional items that were provided as part of an offer, those items may need to be included with the return where required.
ALTJOSEPHJACOBS LLC reserves the right to refuse returns that do not meet the stated requirements, including items that show signs of use, damage, or missing original components. Customers are encouraged to carefully review their order upon delivery and contact our support team promptly if any issues are found.
Are There Any Return Fees?
Customers are responsible for the cost of return shipping unless the return is related to an error caused by ALTJOSEPHJACOBS LLC, such as receiving an incorrect or defective product. Original shipping charges paid during the initial purchase are non-refundable.
Return shipping fees are the responsibility of the customer and should be paid directly to the selected shipping provider. We recommend using a reliable shipping service with tracking information to ensure the package can be monitored during transit.
ALTJOSEPHJACOBS LLC is not responsible for returned packages that are lost, damaged, or delayed while being shipped back. Customers should keep shipping confirmation details until the return process has been fully completed.
When Will I Receive My Refund?
Once your returned item arrives at our facility, it will be inspected to confirm that it meets the return requirements. After the inspection has been completed, we will send a confirmation email informing you that your return has been received and whether your refund request has been approved or declined.
After the returned product reaches our warehouse, please allow approximately 48 hours for processing and inspection. If your refund is approved, the refund amount will be issued back to the original payment method used during checkout.
Approved refunds are generally completed within 10 business days after processing. However, the exact time it takes for funds to appear in your account may vary depending on your bank, credit card company, or payment provider. If you do not see your refund after the expected processing period, please check with your financial institution first and contact our customer service team if additional assistance is required.
For any questions regarding returns, refunds, or exchange requests, please contact ALTJOSEPHJACOBS LLC at triangl@gmail.com. Our customer support team is available to assist you and help ensure your return experience is handled smoothly.
ALTJOSEPHJACOBS LLC
2730 GENEVA PL LONGMONT, CO 80503
Email: triangl@gmail.com